Running a legal office successfully requires you to be perceived as a professional and trustworthy entity by your clients. With your customer service standard being a major determinant of how you present yourself in front of your customers, you may want to make sure that you pay attention to details in your attempt to upgrade your customer service standard. By making live answering service a part of your customer service, you will take a major step towards ensuring that you will remain accessible to your clients whenever they need you.Read more →
Legal services handle tough situations and they need professional ancillary services to complement their key processes and support their primary objectives. If you are a legal professional or if you are running a legal firm, you may be looking for ways to allocate your non-core activities to a support team so that you can focus on your key goals.Read more →
Legal services handle tough situations and they need professional ancillary services to complement their key processes and support their primary objectives. If you are a legal professional or if you are running a legal firm, you may be looking for ways to allocate your non-core activities to a support team so that you can focus on your key goals. With calls being one of the major elements of distraction as well as the major sources for gaining new clients, you may want to hire a legal answering service that has the expertise to handle customer calls on your behalf in a professional manner and to secure new business deals for you while you focus on critical tasks.Read more →
If you are looking to sign up for an answering service for the first time, you should make sure that you sign a contract with the right company so that you do not repent later as you discover a mismatch between your expectations and your service provider’s delivery standards. Therefore, you should ask some relevant questions to your vendor so that you can get an idea of what you may expect from your vendor and how far it can go to meet your expectations in terms of budget as well as service quality.Read more →
Lawyers and law offices have different needs to address and hence, they need answering services that can provide specialized assistance. Such answering services employ personnel who are professionally trained to handle unique situations and make additional effort to boost the reputation of the law firm in every possible way. If you are running a law firm, you should sign up for an answering service that can address different calls differently depending on the specific case that you may need to handle later on.Read more →
Not all calls are “business” calls. As an attorney, you may be handling a lot of calls on a daily basis with some calls being service-related while other calls being attempts to seek free legal advice from you. Your time is precious and so you may want to make sure that you receive calls that have the potential to translate into real business.Read more →
The Obvious Benefits of an Answering Service for Lawyers Running a legal practice involves dealing with issues that are extremely critical, sometimes life changing, for your clients. No matter what area of law you practice, there is a very good chance that your clients’ lives can beRead more →
In today’s highly “internet-worked” society, we work with a “Now” attitude and a timely response is what shapes our next course of action. If you are part of a small legal firm or if you run a one-man show, you may choose to invest in an automated answering system. However, automated messages, such as “Press 1 for service A” or “Press 2 for service B”, are most likely to irritate your customers who are actually looking to hear the voice of a real person and to get their issues resolved as early as possible.Read more →
As an attorney or a law firm owner, you may consider customer service as the last thing that you need your attention to be focused on. Whether you admit or not, your firm’s commitment to providing the highest standard of customer service may prove to be a vital factor in ensuring client retention and registering steady business growth. With the present-day law practice landscape being predominantly shaped by growing competition, transparency, and customers’ ability to access information, customer service excellence is undoubtedly a major differentiator that can make your law practice stand out.Read more →
For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.