Answering Service for Criminal Attorneys
Arrests Don’t Happen During Business Hours.

It’s a live answering service with receptionists trained for criminal defense calls: they answer 24/7 in your firm’s name, capture arrest details fast — charge, county, jail, booking status, family callback number — transfer urgent calls live to your on-call attorney, book consultations and screen junk, so the 2 AM call that decides who gets retained never hits voicemail.

Because arrests peak between 9 PM and 3 AM and on weekends, and the hiring decision happens within hours — families retain counsel before arraignment, which is typically 24–72 hours after arrest. The first firm to answer with a live person almost always signs the case; a defense firm without night coverage is effectively closed during its own rush hour.

Yes. You define the urgency rules — new arrests, in-custody callers, existing clients, specific charge types — and matching calls are patched live to you or your on-call attorney at any hour. Everything else is captured as a complete intake waiting in your inbox, so you’re woken only for the calls worth waking for.

With speed and discipline. In-custody callers often have only minutes of phone time, so receptionists prioritize essentials — name, facility, charge and a family contact who can retain counsel — and never ask about case facts beyond your approved intake questions. The goal is a clean, fast capture that gets your firm into the case, not a conversation.

That’s the most common criminal defense call, and receptionists are trained for it: calming a panicked spouse or parent, gathering what they actually know, capturing where the defendant is being held, and locking in a reliable callback number. Since the family typically hires the lawyer, handling this caller well is handling the retainer well.

Never. Receptionists follow your intake script exactly — identification, charge, location, deadlines, contact information — and are trained not to discuss case facts, speculate, or offer anything resembling legal advice. Sensitive conversations stay where they belong: between the caller and your firm.

Plans typically run $79–$300 per month depending on call volume and coverage hours: after-hours-only coverage starts around $79/month, and full 24/7 answering with intake typically runs $149–$300/month. High-volume firms running TV or radio campaigns are quoted to volume. Request a free quote for your firm’s exact number.

Yes — live, with no surcharge games. Friday and Saturday nights and holiday weekends are when DUI and arrest calls spike hardest, so weekend and holiday coverage isn’t an add-on for a defense firm; it’s the main event.

Yes. Bilingual English/Spanish receptionists answer and complete intake in the caller’s language — critical in criminal defense, where a panicked Spanish-speaking family member will simply keep dialing until someone answers in Spanish.

Most firms are live within a few business days of approving their plan — including your custom greeting, arrest-call intake questions, urgent transfer rules and on-call schedule. Use the short form on our pricing page and we’ll build your custom plan and exact pricing by email, with no obligation and no sales call.