Best Attorney Answering Service of 2023| A Review of The Leading Companies

Are you looking for a professional attorney answering service? One that can take accurate notes on legal questions and concerns? Here are our top 14 picks of America’s best attorney answering service companies.

1-MAP Communications

When it comes to attorney answering services every firm has its own picture of perfection. If you want an answering service with a huge industry presence, a refined process, and ample manpower, though, you want MAP Communications.

This company is one of the largest in the answering service market. They’re known for their work with Fortune 500 companies. At the same time, they’re just as capable of meeting the needs of a small or mid-sized law firm.

THE COST:

You can choose your plan based on the call volume you expect. Plans range from $39 to $249 per month depending on how many initial minutes they include.

If you use additional minutes in a month, you simply pay an extra amount per minute. In other words, you don’t need to worry about missing calls because you’ve gone over your monthly minute allotment.

ADVANTAGES:

MAP Communications is a 5 star provider of virtual receptionist and answering services for businesses. Here are some potential benefits of using their services:

24/7 coverage: MAP Communications can answer calls and provide customer service at any time, allowing your business to be available to customers even when you’re not.
Professional and friendly receptionists: The receptionists at MAP Communications are trained to provide a high level of customer service and to represent your business in a professional manner.
Customizable call handling options: MAP Communications allows you to customize the way calls are handled, so you can ensure that calls are directed to the right person or department.
Improved customer service: By having a dedicated team of receptionists answering and handling calls, customers will be able to reach a live person and get their questions and needs addressed promptly
Cost-effective: Outsourcing your answering service needs to MAP Communications can be more cost-effective than hiring a full-time receptionist, particularly for small and medium-sized businesses.
Increased productivity: By having a team of professional receptionists answering calls, you and your employees will be able to focus on other tasks and increase overall productivity.
Scalability: As your business grows, MAP Communications can adjust the number of receptionists and services to meet the increasing demand.

2-LexReception

As great as it is to have a large company behind your answering service, you also want people on the phone who understand how to handle legal clients. That’s where LexReception comes in.

This well-respected answering service has a separate division dedicated exclusively to virtual reception for law firms. LexReception knows how to capture leads for your legal business and how to keep current clients happy.

ADVANTAGES:

Lex Recception easily made our list of the top attorney answering service providers. There are many advantages to Lex Reception. Here are 8 that you should consider.

Automated call answering and routing: LexReception can answer calls and route them to the appropriate person or department without the need for a human receptionist.
24/7 availability: LexReception can operate 24 hours a day, 7 days a week, providing assistance to customers even outside of business hours.
Customizable greetings and responses: LexReception can be programmed with custom greetings and responses tailored to a specific business, making the experience more personalized for the caller.
Cost savings: LexReception can save businesses money by eliminating the need to hire and train a human receptionist.
Improved efficiency: LexReception can quickly and accurately route calls to the right person, improving the efficiency of the communication process.
Better Call Management: LexReception can handle multiple calls at a time, and provide a call log, which allows businesses to track and manage their calls effectively.
Integration with other services: LexReception can integrate with other services, such as CRM, appointment scheduling, and more, to provide a seamless experience for the caller.
Data collection: LexReception can collect data from callers, such as their name and contact information, which can be used for marketing or follow-up purposes.

3-Ruby Receptionists

Ruby Receptionists is a company that provides virtual receptionist services to attorneys and other legal professionals. They are known for their high-quality customer service and personalized approach to answering calls. Answering phones is important, but we live in a digital age. More and more people are looking for voice-free ways to connect with companies, including law firms.

This is why Ruby Receptionists offers not only a legal answering service but a live chat service as well. Instead of an automated bot struggling within a limited script, your clients and leads will connect with live people through Ruby.

As an added bonus, legal services are among Ruby’s specialties. You can rest assured that their team knows how to manage your calls and chats and how to turn leads into clients.

THE COST:

It’s important to note, though, that Ruby’s excellent service comes at a premium. The least expensive plan is just over $300 per month for 100 minutes of service.

ADVANTAGES:

Ruby Customer rave about the value they get Here are 8 reasons customer love Ruby Receptionists.

Professional answering services: Ruby Receptionists provides a team of professional receptionists who can answer calls and handle various tasks for businesses, such as taking messages, scheduling appointments, and providing basic information about the company.
Customizable call handling: Ruby Receptionists can be customized to handle calls in a way that aligns with the specific needs and preferences of a business.
Improved customer service: Ruby Receptionists can provide a more personalized and efficient call experience for customers, which can lead to increased customer satisfaction and loyalty.
Increased productivity: Ruby Receptionists can handle calls and other tasks on behalf of a business, freeing up employees to focus on other important tasks.
24/7 availability: Ruby Receptionists provides around-the-clock answering services, ensuring that calls are never missed, regardless of the time of day.
Scalability: Ruby Receptionists can handle a high volume of calls, can be scaled up or down depending on the needs of a business.
Local presence: Ruby Receptionists can provide a local presence for businesses that operate in multiple locations or have a national or international reach.
Integration with other systems: Ruby Receptionists can integrate with other software and systems, such as CRM, to provide a seamless experience for callers and businesses.

4-DaVinci Virtual Office Solutions

Most of the companies on this list specialize exclusively in law firm virtual reception services. DaVinci, on the other hand, has a wide menu.

In addition to expertly handling calls and online live chats, they provide other virtual services.

DaVinci offers virtual business spaces. For attorneys who work out of their home, a virtual space provides a more professional-looking address.

In addition, DaVinci has meeting rooms and conference rooms you can book as needed. You’ll never have to worry about struggling through a meeting at a coffee shop again.

Because of this variety, however, DaVinci provides pricing on a case-by-case basis depending on your firm’s volume and what services you need.

ADVANTAGES:

There are many reasons we chose DaVinci as a five star answering service for attorneys. Here are seven of them.

Cost savings: DaVinci Virtual Office Solutions can save a business money by eliminating the need for a physical office space.
Flexibility: Virtual office solutions allow businesses to operate from anywhere, providing flexibility for employees and clients.
Professional image: DaVinci Virtual Office Solutions can help businesses project a professional image by providing a prestigious business address and telephone number.
Increased productivity: Virtual office solutions can increase productivity by allowing employees to work remotely and by providing access to a range of business services.
Access to resources: DaVinci Virtual Office Solutions provides access to a variety of resources such as virtual receptionists, mail handling, and meeting rooms.
Scalability: A virtual office can be easily scaled to meet the changing needs of a business, making it a more cost-effective option than a traditional office space.
Time-saving: A virtual office can be set up quickly without the need for a physical office space, which can save a business time.

5-Sound Telecom

Sound Telecom is another company that is dedicated to meeting your diverse needs when it comes to a virtual receptionist.

On top of traditional phone answering services and digital messaging, Sound Telecom offers paper services and text messaging. They can even help you manage your team by verifying your employee check-in times.

In addition to a long list of options, Sound Telecom has exceptional bilingual services. If your law firm works with a large number of Spanish-speaking clients, Sound Telecom’s team will be able to give them the fluid communication they need.

ADVANTAGES:

Sound Telecom was an easy decision when we were choosing, which company should make our list of best answering service companies for attorneys. Here are 10 benefits that we found right out of the gate.

Increased call volume capacity
Improved call routing and handling
Enhanced call quality
Increased efficiency and productivity
24/7 customer support
Advanced call tracking and reporting
Cost savings on telecom expenses
The ability to scale services up or down as business needs change.
Ability to provide virtual receptionist services.
Can improve customer service by providing callers with more options during call routing.

6-AnswerFirst

Like many other attorney answering services, AnswerFirst provides a large variety of virtual reception services depending on what your law firm needs. They also use exclusively US-based team members to help you avoid language barriers.

What makes AnswerFirst especially unique, though, is their pricing.

THE COST:

The company uses a unique pay-as-you-go model. All you need to get started is $20 per month and you pay per minute for calling, chatting, and other services.

This is perfect for small law firms especially. There is no worry about paying hundreds of dollars for something you aren’t using.

ADVANTAGES:

Answerfirst is a popular choice from thousands of attorneys across the United States. Below are 12 advantages to working with this company:

24/7 live answering services
Customized call routing and handling
Advanced call tracking and reporting
Virtual receptionist services
Appointment scheduling
Order taking and processing
Lead generation and qualification
Emergency dispatch services
Bilingual support
Remote call center capabilities
Cost savings on staffing and equipment expenses.
Improve customer service by providing callers with a live person to speak with at all times.

7-Answering Legal

Answering Legal is an attorney answering service that provides live receptionist services and virtual office support to law firms. They offer call answering, message taking, appointment scheduling, and other services.If you’re looking for an attorney answering service that has a true specialty in working with law firms, look no further than Answering Legal.

As their name implies, Answering Legal dedicates their energy to one industry alone: the legal industry.

This experienced team knows exactly what information you need on intake from a new client. They also know how to instill confidence in your firm and help clients feel like you’re easy to reach.

Answering Legal offers several plans, and the more minutes you purchase per month, the lower the per-minute cost. However, Answering Legal provides the rare option of a free trial so you can find out if they work for you.

ADVANTAGES:

As the name suggests, Answering Legal specializes in answering calls for legal professionals. Here are 14 advantages that we found in our review.

Legal answering services by trained professionals
24/7 live answering
Customized call routing and handling
Advanced call tracking and reporting
Appointment scheduling
Lead generation and qualification
Message taking and delivery
Court reminder services
Bilingual support
Remote call center capabilities
Cost savings on staffing and equipment expenses.
Provide attorneys with a reliable and professional answering service that is capable of handling legal calls promptly.
Help law firm to handle the high volume of calls and messages, which may result in improved client retention and acquisition.
Improve client satisfaction by providing a timely response to inquiries and providing them with a live person to speak with.

8-Moneypenny

With an answering service, one of the most important factors is how easily attorneys can get their messages. This happens to be Moneypenny’s specialty.

This company has a well-developed app that makes it easy to see everything in a snap. You can review your messages and the details as well as manage your account.

At the same time, despite the business’s large size, the legal industry is one of Moneypenny’s areas of expertise.

Moneypenny also uses a unique pricing model. They start by offering you a free trial to determine your typical volume needs. Based on the data from that trial, they develop a plan catered to your firm.

ADVANTAGES:

MoneyPenny is a big player in the industry, and with good cause. Here are a whopping 16 reasons clients love them:

24/7 live answering services
Customized call routing and handling
Advanced call tracking and reporting
Virtual receptionist services
Appointment scheduling
Order taking and processing
Lead generation and qualification
Bilingual support
Remote call center capabilities
Cost savings on staffing and equipment expenses.
Improve customer service by providing callers with a live person to speak with at all times.
Scalable to adapt to the needs of the business.
Flexible scheduling options to meet different time zones.
The ability to handle high call volume during peak hours.
Can help to increase the availability of the business.
Provide a professional and friendly first point of contact for callers, which can help to improve the image of the business.

9-VoiceNation

VoiceNation is one of those companies whose reputation proceeds them. As a major player in the virtual reception game throughout the US, they’re well-known across the country.

VoiceNation can do far more than answer phones and take messages. They provide order processing services as well, not to mention bilingual communication and call patching. For those times when a client prefers to leave a direct voicemail for you, VoiceNation can do that too.

Along with all these benefits, VoiceNation’s pricing is simple and clear. Plans start as low as $30 per month.

ADVANTAGES:

If you’ve shopping for answering services before you no doubt know that VoiceNation offers lots of support for attorneys. Here are 20 reasons attorneys use VoiceNatino:

24/7 live answering services
Customized call routing and handling
Advanced call tracking and reporting
Virtual receptionist services
Appointment scheduling
Order taking and processing
Lead generation and qualification
Bilingual support
Remote call center capabilities
Cost savings on staffing and equipment expenses.
Improve customer service by providing callers with a live person to speak with at all times.
Scalable to adapt to the needs of the business.
Flexible scheduling options to meet different time zones.
The ability to handle high call volume during peak hours.
Can help to increase the availability of the business.
Provide a professional and friendly first point of contact for callers, which can help to improve the image of the business.
Voice mail and fax services
Provide after-hours support.
Provide automatic call routing to on-call staff members.
Provides a disaster recovery plan to ensure that calls are answered even in case of power outages or other emergencies.

10-PATLive

Traditional answering services are great for making sure that you capture every client’s call. At the same time, it can still be time-consuming to return every call in order to schedule appointments.

That’s where PATLive is different.

PATLive offers to integrate with any software you use to schedule appointments. They can gather all the intake information you need and set up appointments or meetings based on your calendar in real-time.

In addition, PATLive can offer all the communication services a traditional receptionist would, like transferring calls.

THE COST:

To make sure you’re paying for what you need and nothing more, PATLive offers a wider variety of pricing plans than most. Their plans range from a mere $39 per month up to $999 per month with additional per-minute costs as needed.

ADVANTAGES:

PATLive is known as a friend to attorneys and is known for offering lots of support to keep business operations running smoothly. Here are 9 advantages your law office should consider:

24/7 availability: PATLive’s virtual receptionists are available to answer calls and handle customer inquiries at all times, including evenings and weekends.
Professionalism: PATLive’s virtual receptionists are highly trained and able to provide a professional and courteous experience for your customers.
Time-saving: PATLive allows businesses to focus on their core operations by handling customer calls and inquiries, saving time and resources.
Cost-effective: PATLive is a cost-effective alternative to hiring a full-time receptionist, as businesses only pay for the service when they need it.
Scalability: PATLive’s virtual receptionist services can easily scale to meet the needs of businesses of all sizes.
Customization: PATLive services can be customized to meet the specific needs of your business, such as providing support in multiple languages.
Advanced call routing: PATLive’s advanced call routing capabilities allow calls to be directed to the appropriate department or individual within your organization.
Call recording and tracking: PATLive offers call recording and tracking features that allow businesses to monitor and improve their customer service.
Flexibility: PATLive’s virtual receptionist service can be used on a temporary or permanent basis, giving businesses the flexibility to adapt to changing needs.

11-AnswerConnect

Most answering services operate within a call center. It’s exactly the way you picture it: rows of cubicles with virtual receptionists in each one. The only issue with this is that clients may be able to hear that call center on the other end, and it makes them feel less attended-to.

AnswerConnect is different. All their virtual receptionists operate from their own homes. This means they can operate within a quiet, comfortable environment to give your clients their full attention.

Of course, working from their home tends to put team members in a positive mood as well. Your clients can speak with a friendly and comfortable representative at any time.

ADVANTAGES:

AnswerConnect is a virtual receptionist service that provides a variety of benefits for businesses, including:

24/7 availability: AnswerConnect’s virtual receptionists are available to answer calls and handle customer inquiries at all times, including evenings and weekends.
Professionalism: AnswerConnect’s virtual receptionists are highly trained and able to provide a professional and courteous experience for your customers.
Time-saving: AnswerConnect allows businesses to focus on their core operations by handling customer calls and inquiries, saving time and resources.
Cost-effective: AnswerConnect is a cost-effective alternative to hiring a full-time receptionist, as businesses only pay for the service when they need it.
Scalability: AnswerConnect’s virtual receptionist services can easily scale to meet the needs of businesses of all sizes.
Customization: AnswerConnect services can be customized to meet the specific needs of your business, such as providing support in multiple languages.
Advanced call routing: AnswerConnect’s advanced call routing capabilities allow calls to be directed to the appropriate department or individual within your organization.
Call recording and tracking: AnswerConnect offers call recording and tracking features that allow businesses to monitor and improve their customer service.
Flexibility: AnswerConnect’s virtual receptionist service can be used on a temporary or permanent basis, giving businesses the flexibility to adapt to changing needs.
Email and Chat support: AnswerConnect also provides email and chat support services, which can be beneficial in providing customers with an alternative way of getting in touch with the company.
Local presence: AnswerConnect can provide a local presence by using a local phone number and addressing calls accordingly, giving the impression of a local office to the customers.

12-Signius Communications

Signius Communications is another one of those industry giants. Their sheer size and long-term stability give you an assurance that your favorite answering service will be around for the long haul.

In addition to that benefit, Signius has extensive experience with legal call answering, as it’s one of their specialties. They even have the ability to go beyond answering phone calls by responding to your clients’ emails if you choose.

THE COST:

While Signius offers plans that range from $45 to $213 per month depending on total call times, all their plans offer features like a dedicated phone number, secure online account access, and more.

New to The List

We’ve upadted our list of best answering service companies. Here are 2 more top rated answering service companies for attorneys.

13-Smith.AI

Smith.AI is a virtual receptionist and answering service provider that caters to law firms, attorneys and other legal professionals. They provide services like call answering, message taking, and appointment scheduling, in addition to specialized legal support services.

Smith.AI is a virtual receptionist and live call answering service for businesses. They provide a team of professional receptionists who can answer calls, take messages, and schedule appointments on behalf of your business. They also offer virtual receptionist services, which include appointment scheduling, call forwarding, and providing general information about your business.

Smith.AI’s answering service solutions are designed to help businesses of all sizes and in various industries, from small start-ups to large corporations. They also offer a range of plans to fit the needs of different businesses, with different levels of service and pricing options available. Some of the benefits of using Smith.AI answering service solutions include 24/7 coverage, professional and friendly receptionists, and customizable call handling options.

14-Lawyers Answering Service

Lawyers answering service is a company that provides professional and reliable receptionist and telephone answering services. They are committed to providing high-quality service to the legal profession.

The companies above are known for their quality of service, reliability and affordability. They have been in the business for a while and have a reputation for providing excellent customer service. It is advisable to research and compare the different options available before making a decision.

How to Find the Best Attorney Answering Service

When it comes to finding the best attorney answering service, there are a few things to consider. First and foremost, the service should be able to provide reliable and accurate information to clients. This means that they should have a team of trained professionals who are able to handle a wide range of legal inquiries and provide accurate and timely responses.

Customization Options: Another important factor to consider is the level of customization that the service offers. Some attorney answering services are able to tailor their services to the specific needs of individual law firms, while others may have a one-size-fits-all approach. It is important to find a service that can meet the unique needs of your firm in order to ensure that clients are receiving the best possible service.

Another key consideration is the cost of the service. While it is important to find a service that can provide high-quality support, it is also important to find one that is affordable for your firm. Many attorney answering services offer different pricing plans and packages, so it is important to find one that is within your budget.

Finally, it is important to look for a service that offers a variety of communication options. Some services may only offer telephone support, while others may also offer email, text message, and chat support. Having multiple communication options can be very beneficial for law firms, as it allows them to reach clients in the way that is most convenient for them.

Best Attorney Answering Service mcynar December 7, 2019