Best Attorney Answering Service | Our Top 12 Picks
Are you looking for a professional attorney answering service? One that can take accurate notes on legal questions and concerns? Here’s our top 12 picks of Americas best 12 attorney answering service companies.
As an attorney, you’re torn in so many different directions. You have a responsibility to navigate the complex legal system for your clients’ benefits. At the same time, you need to stay in touch with your clients, keep them up to date about their cases, and maintain their confidence in you.
When it comes to that second part, your responsiveness is key. While you can’t be watching your phones 24/7, an attorney answering service can.
To deliver reliable, knowledgeable service to your clients day in and day out, check out these top-rated attorney answering services.
When it comes to a lawyer answering services, every firm has its own picture of perfection. If you want an answering service with a huge industry presence, a refined process, and ample manpower, though, you want MAP Communications.
This company is one of the largest in the answering service market. They’re known for their work with Fortune 500 companies. At the same time, they’re just as capable of meeting the needs of a small or mid-sized law firm.
You can choose your plan based on the call volume you expect. Plans range from $39 to $249 per month depending on how many initial minutes they include.
If you use additional minutes in a month, you simply pay an extra amount per minute. In other words, you don’t need to worry about missing calls because you’ve gone over your monthly minute allotment.
As great as it is to have a large company behind your answering service, you also want people on the phone who understand how to handle legal clients. That’s where LexReception comes in.
This well-respected answering service has a separate division dedicated exclusively to virtual reception for law firms. LexReception knows how to capture leads for your legal business and how to keep current clients happy.
Answering phones is important, but we live in a digital age. More and more people are looking for voice-free ways to connect with companies, including law firms.
This is why Ruby Receptionists offers not only a legal answering service but a live chat service as well. Instead of an automated bot struggling within a limited script, your clients and leads will connect with live people through Ruby.
As an added bonus, legal services are among Ruby’s specialties. You can rest assured that their team knows how to manage your calls and chats and how to turn leads into clients.
It’s important to note, though, that Ruby’s excellent service comes at a premium. The least expensive plan is just over $300 per month for 100 minutes of service.
4-DaVinci Virtual Office Solutions
Most of the companies on this list specialize exclusively in law firm virtual reception services. DaVinci, on the other hand, has a wide menu.
In addition to expertly handling calls and online live chats, they provide other virtual services.
DaVinci offers virtual business spaces. For attorneys who work out of their home, a virtual space provides a more professional-looking address.
In addition, DaVinci has meeting rooms and conference rooms you can book as needed. You’ll never have to worry about struggling through a meeting at a coffee shop again.
Because of this variety, however, DaVinci provides pricing on a case-by-case basis depending on your firm’s volume and what services you need.
Sound Telecom is another company that is dedicated to meeting your diverse needs when it comes to a virtual receptionist.
On top of traditional phone answering services and digital messaging, Sound Telecom offers paper services and text messaging. They can even help you manage your team by verifying your employee check-in times.
In addition to a long list of options, Sound Telecom has exceptional bilingual services. If your law firm works with a large number of Spanish-speaking clients, Sound Telecom’s team will be able to give them the fluid communication they need.
Like many other answering services, AnswerFirst provides a large variety of virtual reception services depending on what your law firm needs. They also use exclusively US-based team members to help you avoid language barriers.
What makes AnswerFirst especially unique, though, is their pricing.
The company uses a unique pay-as-you-go model. All you need to get started is $20 per month and you pay per minute for calling, chatting, and other services.
This is perfect for small law firms especially. There is no worry about paying hundreds of dollars for something you aren’t using.
If you’re looking for an attorney answering service that has a true specialty in working with law firms, look no further than Answering Legal.
As their name implies, Answering Legal dedicates their energy to one industry alone: the legal industry.
This experienced team knows exactly what information you need on intake from a new client. They also know how to instill confidence in your firm and help clients feel like you’re easy to reach.
Answering Legal offers several plans, and the more minutes you purchase per month, the lower the per-minute cost. However, Answering Legal provides the rare option of a free trial so you can find out if they work for you.
With an answering service, one of the most important factors is how easily you can get your messages. This happens to be Moneypenny’s specialty.
This company has a well-developed app that makes it easy to see everything in a snap. You can review your messages and the details as well as manage your account.
At the same time, despite the business’s large size, the legal industry is one of Moneypenny’s areas of expertise.
Moneypenny also uses a unique pricing model. They start by offering you a free trial to determine your typical volume needs. Based on the data from that trial, they develop a plan catered to your firm.
VoiceNation is one of those companies whose reputation proceeds them. As a major player in the virtual reception game throughout the US, they’re well-known across the country.
VoiceNation can do far more than answer phones and take messages. They provide order processing services as well, not to mention bilingual communication and call patching. For those times when a client prefers to leave a direct voicemail for you, VoiceNation can do that too.
Along with all these benefits, VoiceNation’s pricing is simple and clear. Plans start as low as $30 per month.
Traditional answering services are great for making sure that you capture every client’s call. At the same time, it can still be time-consuming to return every call in order to schedule appointments.
That’s where PATLive is different.
PATLive offers to integrate with any software you use to schedule appointments. They can gather all the intake information you need and set up appointments or meetings based on your calendar in real-time.
In addition, PATLive can offer all the communication services a traditional receptionist would, like transferring calls.
To make sure you’re paying for what you need and nothing more, PATLive offers a wider variety of pricing plans than most. Their plans range from a mere $39 per month up to $999 per month with additional per-minute costs as needed.
Most answering services operate within a call center. It’s exactly the way you picture it: rows of cubicles with virtual receptionists in each one. The only issue with this is that clients may be able to hear that call center on the other end, and it makes them feel less attended-to.
AnswerConnect is different. All their virtual receptionists operate from their own homes. This means they can operate within a quiet, comfortable environment to give your clients their full attention.
Of course, working from their home tends to put team members in a positive mood as well. Your clients can speak with a friendly and comfortable representative at any time.
Signius Communications is another one of those industry giants. Their sheer size and long-term stability give you an assurance that your favorite answering service will be around for the long haul.
In addition to that benefit, Signius has extensive experience with legal call answering, as it’s one of their specialties. They even have the ability to go beyond answering phone calls by responding to your clients’ emails if you choose.
While Signius offers plans that range from $45 to $213 per month depending on total call times, all their plans offer features like a dedicated phone number, secure online account access, and more.
Choosing the Best Attorney Answering Service
Whether you’re an independent attorney or a large law firm, your relationship with your clients needs to be the same. They need to feel like you’re trustworthy, knowledgeable, and attentive.
A great attorney answering service can help you make that happen.
If you’re ready to open the door to happier clients and a more capable legal practice, start by getting law firm answering service quotes today.