Answering Service for Personal Injury Attorneys
The Most Expensive Missed Call in Law Is Yours.

It’s a live answering service with receptionists trained for injury calls: they answer 24/7 in your firm’s name, complete case-qualifying intake — accident, injuries, treatment, insurance, fault — transfer hot leads live to your intake team, book consultations and deliver completed intakes instantly, so no accident call ever reaches voicemail.

Because crashes happen at night and on weekends, and injury callers dial 3–4 firms in one sitting until a live person answers. With single cases worth five or six figures in contingency fees, the firm that answers first usually signs the case — making around-the-clock live answering the highest-ROI line item in a PI firm’s budget.

PI firms pay $300 or more per click on accident keywords, which puts the real cost of generating one phone call at $600–$900. Every call that rings out after hours is that money burned. Live 24/7 answering converts your existing ad spend into captured intakes instead of buying more clicks to replace the calls voicemail lost.

They qualify against your criteria: accident type and date, injuries, whether the caller has received medical treatment, insurance coverage and the caller’s account of fault. Your intake team receives a structured, pre-screened intake — and calls matching your best-case profile can be transferred live instead of waiting in a queue.

Your custom intake typically covers: accident date, location and type; injuries and treatment status; police report; insurance details for both parties when known; whether an adjuster has made contact; how the accident happened in the caller’s own words; and full contact information with the best callback window. You approve every question.

Yes. You define what makes a lead hot — serious injury, clear liability, recent accident, specific case types — and matching callers are patched through to your intake staff or on-call attorney immediately, at any hour. In a race decided by minutes, your best prospects skip the callback queue entirely.

Every simultaneous call still gets a live answer — there’s no busy signal and no overflow to voicemail when the spot airs. Plans for advertising firms are sized to campaign volume and can scale with your media calendar, so a ratings-week surge is captured instead of missed.

Plans typically run $79–$300 per month for solo and small PI firms depending on call volume and coverage hours, while high-volume advertising practices are quoted to campaign volume — often $500 or more. Against a $600–$900 cost per ad-generated call, most firms find the plan pays for itself with the first call it saves.

Yes. Bilingual English/Spanish receptionists answer and qualify injury calls in the caller’s language — a meaningful signed-case multiplier in most PI markets, where Spanish-speaking accident victims routinely keep dialing until a firm answers in Spanish.

Use the short form on our pricing page — tell us about your firm, your rough call volume, your advertising channels and the coverage hours you want. We’ll build a custom plan and exact pricing around your answers and deliver it by email with no obligation and no sales call. Most firms are live within a few business days.