Can an Attorney Answering Service Save You Money?
An attorney answering service can help law firms save money. By having an answering service, law firms can reduce the amount of time their employees spend on the phone and handle more client inquiries. Answering services are also excellent for after-hours coverage, so clients can always contact someone.
COMPARE QUOTESWhat is an Attorney Answering Service?
An attorney answering service is a service that provides remote receptionist services to law firms. They take on several tasks for lawyers such as:
- Taking messages
- Forward calls
- Handling inquiries for the firm
- Answer after-hours calls
This can help law firms save money by reducing the amount of time their employees spend on the phone. Answering services are also excellent for after-hours coverage, so clients can always contact someone.
COMPARE QUOTESHow Does an Attorney Answering Service Save You Money?
- Answering services provide phone coverage for law firms during non-business hours, they take messages and redirect calls as necessary so you never miss an opportunity.
- In many cases, this can free up employees during the day so they can focus on client work.
- Additionally, attorney answering services can also help firms field customer inquiries which reduces the number of time employees spends on the phone. This often translates to cost savings for law firms.
Benefits of Hiring an Attorney Answering Service
There are a number of benefits to hiring an attorney answering service. These include:
Saving money
- Answering services can save law firms money by reducing the amount of time their employees spend on the phone.
- Additionally, they can help firms field customer inquiries which reduces the number of time employees spends on the phone. This often translates to cost savings for law firms.
Reducing employee workload
- Answering services can help law firms reduce the amount of time their employees spend on the phone, allowing them to focus on client work.
- They can also take messages and redirect calls as necessary, providing coverage for law firms during non-business hours.
After-hours coverage
- Answering services are excellent for after-hours coverage, so clients can always contact someone.
Increased client satisfaction
- By providing excellent customer service, answering services can increase client satisfaction. This can lead to more business for law firms.
Overall, an attorney answering service can help law firms save money and increase client satisfaction. They are excellent for after-hours coverage and can reduce the workload of employees by taking messages and redirecting calls. This often translates to cost savings for law firms as well as an improved customer service experience.
Cost of Hiring an Attorney Answering Service
The cost of hiring an attorney answering service depends on the services that are offered. Typically, there is a monthly fee as well as a per-minute charge for calls.
Below is a pricing guide for hiring an attorney answering service:
- Monthly fee: Depending on the services offered, prices can range from $49/month to $139/per month.
- The per-minute charge for calls: This can range from $1.00 to $2.15 per minute for each call.
- Some services also have minimum charges or require a contract.
- Be sure to ask about pricing before signing up for an attorney answering service.
To get an idea of how much an attorney answering service costs, be sure to ask about pricing before signing up. There is typically a monthly fee as well as a per-minute charge for calls. Some services also have minimum charges or require a contract agreement.
How to Choose the Right Answering Service for Your Law Firm
When looking for an answering service for your law firm, it’s important to consider the features that are most important to you. Some of the features to look for include:
After-hours coverage
Answering services are a great way to provide after-hours coverage for your clients. This ensures that they can always reach someone if they need to contact you after hours.
COMPARE QUOTESMessage taking
Answering services can also take messages for you and forward them to you as soon as possible. This can help you stay organized and ensure that you never miss a message from a client.
Redirecting calls
If someone tries to reach your firm when you’re unavailable, an answering service can redirect the call to another employee or voicemail. This allows your clients to always reach someone when they need to and keeps your firm running smoothly even when you’re not available.
Cost
When choosing an answering service, it’s important to consider the cost. Services vary in price, so it’s important to find one that fits into your budget.
Customer Service
Finally, be sure to find a service that provides excellent customer service. This will ensure that all calls are handled in a professional and timely manner.
Once you know what features are most important to you, it’s easy to find an answering service that meets your needs. Be sure to research each option thoroughly before signing up for a service to ensure that it’s the best fit for your law firm.
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