Cost For Attorney Answering Service in 2020
In 2020, an attorney answering service will have a base rate around $39 a month, plus about $0.65 – $1.35 per call (depending on average duration). If you’re looking into getting an attorney answering service, this guide will help you find the right one at the right price.
Outsourcing work is a great way for many businesses to cut costs, especially on some of the menial tasks that take experts away from doing their jobs. It’s also a great way for small businesses to save on staffing costs.
In legal firms, hiring office answering services is a perfect way to gain clientele while allowing the legal team to focus on running and operating the firm. This guide explains the benefits of hiring an answering service and will help you find the right one for your firm.
Save Time and Money by Hiring an Answering Service
We’ve all heard that time is money. So, instead of spending hours on end answering phone lines, by hiring a law firm answering service, legal teams can instead focus on their cases and other administrative tasks. An attorney answering service benefits a firm by:
- Providing 24/7 answering so you don’t miss a client after hours
- Taking incoming calls whether personal or professional so that you can answer when you are able
- Offering intake services to take the work off your staff
- Handling difficult and long-winded calls to help with the screening process
- Scheduling appointments for clients to meet with the appropriate team members
Is an Attorney Answering Service Worth it?
An attorney answering pays for itself by helping you avoid missed opportunities, and offer 24×7 support. The legal field is full of competition and with the possibility of a recession, it’s imperative that law firms focus on their clients and their cases. While it’s important for them to seek new clientele, it’s equally important that they aren’t tied up on phone calls.
Hiring a multi-faceted answering service is important for legal teams. A great answering service for lawyers covers a number of legal specialties and is available in all 50 states – meaning they can help you regardless of your focus or location. Specialties include:
- Bankruptcy Law
- Divorce Law
- Personal Injury Law
- Criminal Law
- Spanish speaking clients
How Much Does an Attorney Answering Service Cost?
The costs of a law firm answering service can depend on several factors, including:
- The number of inbound calls the firm receives
- The length of the calls which depends on the type of call received
- The need for appointment scheduling
To meet the needs of clients, costs are broken down into either time-based or call-based billing. We ask the questions to understand the needs of your firm to ensure that you’re getting the best service possible.
On average, and depending on the volume, length, and depth of the calls managed, legal firms can expect to pay:
- Per month – $39-$189
- Per call (basic) – $0.65 – $1.40
- Per call (in depth) – $1.50 – $1.90
- Per minute – $0.97 – $1.16
- Set-Up and Integration Fees – $0.00 – $100
An Answering Service, as a Service
If you own a law firm, consider the time you or your legal team spend answering the phone or tied up on calls with potential customers. If you’ve been swamped with calls or distractions, or have had to consider hiring more administrative support staff, an answering service for lawyers may be the answer to your problems. An answering service will cut down on the time your clients have to wait on calls and can increase customer retention.
To receive and compare quotes and find the best answering service for your firm, check out our site today!