Ways An Attorney Answering Service Benefits A Law Firm
Legal services handle tough situations and they need professional ancillary services to complement their key processes and support their primary objectives. If you are a legal professional or if you are running a legal firm, you may be looking for ways to allocate your non-core activities to a support team so that you can focus on your key goals. With calls being one of the major elements of distraction as well as the major sources for gaining new clients, you may want to hire a legal answering service that has the expertise to handle customer calls on your behalf in a professional manner and to secure new business deals for you while you focus on critical tasks.
The work of legal professionals is complex and complicated and so the calls they receive demand specialized intervention. Legal cases, whether they are domestic or criminal, involve legal complexities that can only be understood and addressed by professionals. Your clients call you because they have a problem to be addressed and they need someone who can understand their problem and pass on the necessary information to you or any other lawyer in your firm. Reputed answering services hire efficient personnel who are trained to handle legal calls in an appropriate manner, which works to promote your brand and supplement your marketing objectives.
The nature of your job requires you to handle your clients’ sensitive information and when you hire an answering service, it is likely that you will have to allow the answering service staff to access your clients’ confidential data. Reputed answering services will respect your privacy as well as the privacy of your clients and they will abide by all data protection laws including FACTA, HIPAA, COPPA, and the Data Protection Directive.
When you hire a full-time receptionist to answer your calls in your own facility, you may have to give him/her salary for a full-time job even though your receptionist may have a few slack, unproductive hours during the day. On the other hand, when you sign up for an answering service, you will have to pay only for the calls that an answering service employee handles on your behalf. This means, if an employee handles one call, you will be paying for one call and if he handles 50 calls, you will be paying for 50 calls. The calculation is as simple as that!
Your clients may call you during weekends, at midnight, or during public holidays when you will be spending quality time with your family. When you hire an answering service to take calls on your behalf, you can relax knowing that your calls will be handled professionally at any time of the day.