5 Reasons Why a Bilingual 24/7 Answering Service Gives Your Law Practice the Edge

247 answering serviceThe USA is a diverse country, if your law firm can’t cater to everyone you are missing out. Explore the benefits of a bilingual 24/7 answering service here.

For your law practice, every call is money. Which is why a 24/7 answering service is a smart business move. But it’s not just any kind of answering service you need.

You want to be easily accessible by all segments of the population. The US is home to 41 million Spanish speakers – 13% of the population. Plus 12 million bilingual speakers on top of that.

Is your answering service catering to them, to make sure you’re not missing their calls? Read on to learn 5 benefits of a bilingual 24/7 answering service for your law practice, so you never miss another bilingual client.

5 Reasons Why a Bilingual 24/7 Answering Service Gives Your Law Practice the Edge

Every call to your practice is a potential new case, so the benefits of an answering service are self-evident. Making sure that your answering service is bilingual has many extra benefits. Here are five:

1. No More Missed Leads

When you miss calls out of hours or are unable to return them because they’re in another language, you lose money. More than 1 in 10 calls to your practice or answering service are being missed. Because 13% of the population of the US speaks Spanish.

The percentage of Spanish calls you miss is likely to be higher than that. Since Latinos are over-represented as crime victims and in the justice system generally. Connect to a part of the population more likely to need your help; offer a bilingual answering service.

2. A Culture of Inclusivity

Offering a bilingual answering service positions your business as an inclusive one. That’s great for business. Not just for the number of clients mentioned in the previous point.

Diversity is good for business – and that’s backed by a lot of research. Offering a bilingual answering service tells your staff and clients that your practice values equality.

3. Increase Trust

Offering clients a service where they can discuss a difficult situation in their language builds trust. Trust is critical for good customer experience.

We know that when customers trust you, they are more likely to use your service again in the future. Even if it’s more expensive. Even if it’s of lesser quality than the competitor.

4. Scalability and Flexibility

Using an answering service means you can take as many calls as you like. Without the office or training costs that come with recruitment. Professional call center operators receive your call in the client’s language and filter them.

Only the most suitable cases land on your desk. When call volume slows down, you scale-down your costs. Without having to worry about cutting staff.

This gives your practice flexibility and scalability to meet clients’ needs. While keeping the bottom line healthy.

5. Save Time With a Professional Service

Answering services have entire call centers staffed with trained professionals. We know how to take the pertinent details of a case, and filter calls of no value.

We know you are busy enough filtering through emails, managing court dates and your cases. We take one big job off your hands so you can focus your energy where it has the biggest payoff.

A Bilingual Answering Service is the Answer

A 24/7 answering service can schedule appointments and take messages at any hour. It’ll filter messages for the cases best suited to your law practice. But if you want to take the extra step to link you to the best clients, without language barriers, it’s time to talk to 24/7 Attorney Answering Service. We provide a specialized, professional and bilingual call center service to your practice.

Our bilingual staff will be your partners in reaching bilingual clientele in all areas of law. So what are you waiting for? Check out our detailed breakdown of pricing, or even better – get in touch with us for a quote today.

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