Specialized Answering Services That Can Benefit Lawyers And Law Firms
Lawyers and law offices have different needs to address and hence, they need answering services that can provide specialized assistance. Such answering services employ personnel who are professionally trained to handle unique situations and make additional effort to boost the reputation of the law firm in every possible way. If you are running a law firm, you should sign up for an answering service that can address different calls differently depending on the specific case that you may need to handle later on.
A reputed answering service will have people who can identify the callers’ needs and take actions accordingly. For instance, they can determine whether a caller can be categorized as a good prospect and may schedule phone appointments the next day or they can understand whether a caller is in the midst of a serious situation and can forward the call directly to your office. Additionally, your answering service staff should be able to respond to your clients’ queries in an appropriate manner. If you are into criminal practice, a fumbled response from your side may cost you a potential customer. The call center executive handling your calls should also make sure to refrain from stating something that he is not authorized to reveal.
You may often get responses from callers who do not have valid cases. Your answering service staff can keep a pre-recorded voicemail ready to allow your callers to get access to the answers of frequently asked questions, thereby allowing you to save time which you might otherwise have spent on something that cannot be filed as a valid case. Go for an answering service that can handle class action suits professionally.
Normally, you will come across two categories of callers- the first timers who are normally the family members of the actual client and the regular clients who have been through the processes and understand the system. The first timers are most likely to seek reassurance and your answering service staff should know how to handle such calls with tact as well as empathy. Simply put, the answering service employee who answers your clients’ calls should know how to interact with different clients depending on their experience levels and they should forward relevant calls to you at the appropriate time.
When you start a law firm, you may view cost-control as an absolute necessity. You may find it difficult to hire full-time receptionists to handle your calls on a daily basis. By hiring a virtual receptionist at a reasonable price, you can make your business sound like a big brand and make your clients believe that your firm can handle big, complex cases successfully. This will not only translate into business for you, but will also help you develop a deeper bonding with your existing customers and potential customers.