In today’s highly “internet-worked” society, we work with a “Now” attitude and a timely response is what shapes our next course of action. If you are part of a small legal firm or if you run a one-man show, you may choose to invest in an automated answering system. However, automated messages, such as “Press 1 for service A” or “Press 2 for service B”, are most likely to irritate your customers who are actually looking to hear the voice of a real person and to get their issues resolved as early as possible.Read more →
As an attorney or a law firm owner, you may consider customer service as the last thing that you need your attention to be focused on. Whether you admit or not, your firm’s commitment to providing the highest standard of customer service may prove to be a vital factor in ensuring client retention and registering steady business growth. With the present-day law practice landscape being predominantly shaped by growing competition, transparency, and customers’ ability to access information, customer service excellence is undoubtedly a major differentiator that can make your law practice stand out.Read more →
For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.
Even the most seasoned receptionist can find working at an attorney’s office challenging. The phone keeps ringing and every client imagines that his or her case is foremost on his or her lawyer’s mind. Balancing multiple projects while keeping each client satisfied is not an easy task.Read more →
Step-by-Step Instructions on How to Create a Facebook Fan Page For a Law Firm If you’re an attorney and you have not yet begun to market your practice on Facebook then you are missing on a big opportunity to get your name out there free of charge.Read more →
Improve Customer Service At Your Law Office With Secure Messaging With a cell phone in nearly every pocket across the country, instant messaging has rapidly become one of the most ubiquitous ways that we communicate. However, in a wide variety of industries, the need to protect criticalRead more →
Addressing the Challenges of Success With an Answering Service Growth is something that most companies are striving for constantly. However, sometimes we’re unprepared for the challenges that unprecedented success may result in. As we relentlessly pursue more clients and higher sales, we start to find that thereRead more →
Virtual Receptionists Make Attorney’s Lives Easier If you’ve never used a virtual receptionist for law offices before, you might not have a clear vision of how such a service could benefit your firm. Even if you’ve heard some good reviews of these companies, sometimes it can beRead more →
Social Media Statistics For Attorneys – Infographic Tells All A 2015 study suggests that 35% of attorneys have obtained clients using social media. The same poll reported that 39% of lawyers also stated they obtained new clients from blogging. Get more facts like these in this 2015 infographicRead more →
Never Lose a Client to the Competition – Utilize a Legal Answering Service Even a single client can represent a significant amount of profit to a law firm. Law is sometimes a high-priced and low volume business, so it is important to take every step possible toRead more →