Some Customer Service Strategies That Can Really Raise Your Revenue Per Lawyer (RPL)

Some Customer Service Strategies That Can Really Raise Your Revenue Per Lawyer (RPL)

As an attorney or a law firm owner, you may consider customer service as the last thing that you need your attention to be focused on. Whether you admit or not, your firm’s commitment to providing the highest standard of customer service may prove to be a vital factor in ensuring client retention and registering steady business growth. With the present-day law practice landscape being predominantly shaped by growing competition, transparency, and customers’ ability to access information, customer service excellence is undoubtedly a major differentiator that can make your law practice stand out.

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How an Answering Service Can Up Your Law Practice’s Game

How an Answering Service Can Up Your Law Practice’s Game

For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.

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How a Legal Answering Service Can Make Sure Your Clients Are Never Turned Away

How a Legal Answering Service Can Make Sure Your Clients Are Never Turned Away

Even the most seasoned receptionist can find working at an attorney’s office challenging. The phone keeps ringing and every client imagines that his or her case is foremost on his or her lawyer’s mind. Balancing multiple projects while keeping each client satisfied is not an easy task.

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