Not all calls are “business” calls. As an attorney, you may be handling a lot of calls on a daily basis with some calls being service-related while other calls being attempts to seek free legal advice from you. Your time is precious and so you may want to make sure that you receive calls that have the potential to translate into real business.
The Obvious Benefits of an Answering Service for Lawyers Running a legal practice involves dealing with issues that are extremely critical, sometimes life changing, for your clients. No matter what area of law you practice, there is a very good chance that your clients’ lives can be
In today’s highly “internet-worked” society, we work with a “Now” attitude and a timely response is what shapes our next course of action. If you are part of a small legal firm or if you run a one-man show, you may choose to invest in an automated answering system. However, automated messages, such as “Press 1 for service A” or “Press 2 for service B”, are most likely to irritate your customers who are actually looking to hear the voice of a real person and to get their issues resolved as early as possible.
As an attorney or a law firm owner, you may consider customer service as the last thing that you need your attention to be focused on. Whether you admit or not, your firm’s commitment to providing the highest standard of customer service may prove to be a vital factor in ensuring client retention and registering steady business growth. With the present-day law practice landscape being predominantly shaped by growing competition, transparency, and customers’ ability to access information, customer service excellence is undoubtedly a major differentiator that can make your law practice stand out.
For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.
Even the most seasoned receptionist can find working at an attorney’s office challenging. The phone keeps ringing and every client imagines that his or her case is foremost on his or her lawyer’s mind. Balancing multiple projects while keeping each client satisfied is not an easy task.
Step-by-Step Instructions on How to Create a Facebook Fan Page For a Law Firm If you’re an attorney and you have not yet begun to market your practice on Facebook then you are missing on a big opportunity to get your name out there free of charge.
Improve Customer Service At Your Law Office With Secure Messaging With a cell phone in nearly every pocket across the country, instant messaging has rapidly become one of the most ubiquitous ways that we communicate. However, in a wide variety of industries, the need to protect critical
Starting A Business? Infographic Shows The Best States To Avoid Tax Burdens If you are opening a business and want to avoid heavy tax burdens then you might consider South Dakota, Alaska, and Wyoming but you may want to avoid states like New York and California where corporate income
Addressing the Challenges of Success With an Answering Service Growth is something that most companies are striving for constantly. However, sometimes we’re unprepared for the challenges that unprecedented success may result in. As we relentlessly pursue more clients and higher sales, we start to find that there
