In today’s highly “internet-worked” society, we work with a “Now” attitude and a timely response is what shapes our next course of action. If you are part of a small legal firm or if you run a one-man show, you may choose to invest in an automated answering system. However, automated messages, such as “Press 1 for service A” or “Press 2 for service B”, are most likely to irritate your customers who are actually looking to hear the voice of a real person and to get their issues resolved as early as possible.
