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Some Customer Service Strategies That Can Really Raise Your Revenue Per Lawyer (RPL)

Some Customer Service Strategies That Can Really Raise Your Revenue Per Lawyer (RPL)

As an attorney or a law firm owner, you may consider customer service as the last thing that you need your attention to be focused on. Whether you admit or not, your firm’s commitment to providing the highest standard of customer service may prove to be a vital factor in ensuring client retention and registering steady business growth. With the present-day law practice landscape being predominantly shaped by growing competition, transparency, and customers’ ability to access information, customer service excellence is undoubtedly a major differentiator that can make your law practice stand out.

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How an Answering Service Can Up Your Law Practice’s Game

How an Answering Service Can Up Your Law Practice’s Game

For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.

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How a Legal Answering Service Can Make Sure Your Clients Are Never Turned Away

How a Legal Answering Service Can Make Sure Your Clients Are Never Turned Away

Even the most seasoned receptionist can find working at an attorney’s office challenging. The phone keeps ringing and every client imagines that his or her case is foremost on his or her lawyer’s mind. Balancing multiple projects while keeping each client satisfied is not an easy task.

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How To Create a Facebook Page For Attorneys

How To Create a Facebook Page For Attorneys

Step-by-Step Instructions on How to Create a Facebook Fan Page For a Law Firm If you’re an attorney and you have not yet begun to market your practice on Facebook then you are missing on a big opportunity to get your name out there free of charge.

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Taking Customer Service To a Higher Level

Taking Customer Service To a Higher Level

Improve Customer Service At Your Law Office With Secure Messaging With a cell phone in nearly every pocket across the country, instant messaging has rapidly become one of the most ubiquitous ways that we communicate. However, in a wide variety of industries, the need to protect critical

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Best States To Start A Business

Best States To Start A Business

Starting A Business? Infographic Shows The Best States To Avoid Tax Burdens If you are opening a business and want to avoid heavy tax burdens then you might consider South Dakota, Alaska, and Wyoming but you may want to avoid states like New York and California where corporate income

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How To Direct Your Answering Service

How To Direct Your Answering Service

Addressing the Challenges of Success With an Answering Service Growth is something that most companies are striving for constantly. However, sometimes we’re unprepared for the challenges that unprecedented success may result in. As we relentlessly pursue more clients and higher sales, we start to find that there

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Virtual Receptionist To Support Law Offices

Virtual Receptionists Make Attorney’s Lives Easier If you’ve never used a virtual receptionist for law offices before, you might not have a clear vision of how such a service could benefit your firm. Even if you’ve heard some good reviews of these companies, sometimes it can be

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Social Media For Attorneys in 2015

Social Media For Attorneys in 2015

Social Media Statistics For Attorneys – Infographic Tells All A 2015 study suggests that 35% of attorneys have obtained clients using social media. The same poll reported that 39% of lawyers also stated they obtained new clients from blogging. Get more facts like these in this 2015 infographic

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Using A Legal Answering Service To Avoid Lost Customers

Using A Legal Answering Service To Avoid Lost Customers

Never Lose a Client to the Competition – Utilize a Legal Answering Service Even a single client can represent a significant amount of profit to a law firm. Law is sometimes a high-priced and low volume business, so it is important to take every step possible to

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