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If you are looking to sign up for an answering service for the first time, you should make sure that you sign a contract with the right company so that you do not repent later as you discover a mismatch between your expectations and your service provider’s delivery standards. Therefore, you should ask some relevant questions to your vendor so that you can get an idea of what you may expect from your vendor and how far it can go to meet your expectations in terms of budget as well as service quality.

Lawyers and law offices have different needs to address and hence, they need answering services that can provide specialized assistance. Such answering services employ personnel who are professionally trained to handle unique situations and make additional effort to boost the reputation of the law firm in every possible way. If you are running a law firm, you should sign up for an answering service that can address different calls differently depending on the specific case that you may need to handle later on.

Not all calls are “business” calls. As an attorney, you may be handling a lot of calls on a daily basis with some calls being service-related while other calls being attempts to seek free legal advice from you. Your time is precious and so you may want to make sure that you receive calls that have the potential to translate into real business.

For any private attorney, or law practice, a good answering service should not be an after-thought but rather an integral part of your communications planning.
What is an attorney answering service? Many people imagine it is simply having extra hands on deck to man the phone lines. The truth is a good service goes much beyond that and ensures that it increases productivity and efficiency for a law firm in the long term by retaining clients and bringing in new ones.